Hot Springs Village Public Utility Department

Our Mission

The mission of the Hot Springs Village Public Utility Department is to provide our customers with a safe, potable water supply and to reclaim our customers wastewater in a manner that meets or exceeds all state and federal standards and regulations.

About Us

Hot Springs Village (HSV) Public Utility Department (PUD) operates a public water and wastewater utility service to over 9000 customers. HSV PUD provides treated potable water from Lake Lago Reservoir (100-acres). The water distribution system consists of 11 water storage tanks, 7 booster pump stations, and 380 miles of water mains. Water is fluoridated to the proper levels in accordance with the Arkansas Department of Health’s Rules and Regulations.

HSV operates two wastewater treatment plants (WWTP), The Mill Creek WWTP and the Cedar Creek WWTP. The wastewater collection system consists of gravity pipe and pressurized force mains.

Contact Us

501-922-5556 ext. 2118

After Hours Emergency

For leaks and water problems detected after regular business hours, please contact the Water Plant non-emergency number at 501-922-1323.

Public Utilities Request

The below form may be used for non-emergency requests of the Public Utilities Department. This can include reconnects, disconnects, water meter service requests, and POA water leaks. DO NOT USE THIS FORM TO REPORT EMERGENCIES. For emergencies, please call 501-922-5524 or 501-922-5528.

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