Public Safety

POLICE

We have our own police department with 19 certified officers. Our average response time to arrive on the location of a problem is approximately six minutes.

Our police officers are Arkansas State Certified, and enforce traffic laws throughout Hot Springs Village. Our officers respond to 911 emergency as well as non-emergency calls.

Our police offer a Citizens Police Academy Class to educate our residents on safety and personal protection. We also provide free Vacation Watch when you’re away, a CodeRED program to alert you in the event of a major emergency and a drug takeback box for safe disposal of unwanted medicine.

GATES

Security officers are stationed at our West Gate 24 hours a day. Officers are stationed at our East Gate to admit visitors from 6:00 AM to 10:00 PM. The East Gate can be accessed by members only from 10:00 PM to 6:00 AM. Members can also enter the Village through four card-access-only gates at any time.

FIRE

Hot Springs Village also has its own Fire Department, with four fire stations inside the Village supported by 22 employed and 13 voluntary firefighters. Our fire department’s average response time is under 6 minutes, which is exceptional for the size of territory they cover.

The Hot Springs Village Fire Department has a strong ISO rating of 4, and is a National Firewise community. Firewise USA® provides a framework to help neighbors get organized, find directions, and take action to increase the ignition resistance of their homes and community. 

Our fire department provides a smoke alarm program when you need help changing batteries and replacing alarms.

AMBULANCE

Hot Springs Village Property Owners’ Association contracts with LifeNet Inc., to maintain four strategically located state-of-the-art Advanced Life Support ambulances within the Village. LifeNet responds to over 4,000 calls per year in 9 minutes or less over 90% of the time. LifeNet provides excellent patient care and is accredited by the Commission on Accreditation of Ambulance Services.

LifeNet transports patients from Hot Springs Village to these four hospitals:

• National Park Medical Center
• CHI St. Vincent Hot Springs
• Saline Memorial Hospital (Benton)   
• Arkansas Heart Hospital – Benton

For more information on these hospitals and other facilities on our area, visit our Healthcare page.

Helicopter ambulance service is available on an emergency basis in Hot Springs Village at no extra cost to the patient.

ANIMAL SERVICES

The Code Enforcement Department, Compliance Division manages the Hot Springs Village Animal Shelter. In addition to providing care for the animals at the shelter, our animal control officers pick up animals, advise property owners on nuisance wildlife and relocate wildlife. Animal Welfare League volunteers work at the shelter’s adoption desk, promote public awareness, raise money, and provide funds for veterinarian bills and food. All adopted animals are spayed or neutered before leaving the shelter.