Privacy Statement

Hot Springs Village is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Hot Springs Village website and governs data collection and usage. By using the Hot Springs Village website, you consent to the data practices described in this statement.

Collection of your Personal Information

Hot Springs Village collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Hot Springs Village also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Hot Springs Village. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Hot Springs Village for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Hot Springs Village website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Hot Springs Village public message boards, this information may be collected and used by others. Note: Hot Springs Village does not read any of your private online communications.

Hot Springs Village encourages you to review the privacy statements of website you choose to link to from Hot Springs Village so that you can understand how those websites collect, use and share your information. Hot Springs Village is not responsible for the privacy statements or other content on websites outside of the Hot Springs Village and Hot Springs Village family of websites.

Use of your Personal Information

Hot Springs Village collects and uses your personal information to operate the Hot Springs Village website and deliver the services you have requested. Hot Springs Village also uses your personally identifiable information to inform you of other products or services available from Hot Springs Village and its affiliates. Hot Springs Village may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Hot Springs Village does not sell, rent or lease its customer lists to third parties. Hot Springs Village may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Hot Springs Village may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Hot Springs Village, and they are required to maintain the confidentiality of your information.

Hot Springs Village does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Hot Springs Village keeps track of the websites and pages our customers visit within Hot Springs Village, in order to determine what Hot Springs Village services are the most popular. This data is used to deliver customized content and advertising within Hot Springs Village to customers whose behavior indicates that they are interested in a particular subject area.

Hot Springs Village websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hot Springs Village or the site; (b) protect and defend the rights or property of Hot Springs Village; and, (c) act under exigent circumstances to protect the personal safety of users of Hot Springs Village, or the public.

Use of Cookies

The Hot Springs Village website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Hot Springs Village pages, or register with Hot Springs Village site or services, a cookie helps Hot Springs Village to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Hot Springs Village website, the information you previously provided can be retrieved, so you can easily use the Hot Springs Village features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Hot Springs Village services or website you visit.

Security of your Personal Information

Hot Springs Village secures your personal information from unauthorized access, use or disclosure. Hot Springs Village secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other website, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Hot Springs Village will occasionally update this Statement of Privacy to reflect company and customer feedback. Hot Springs Village encourages you to periodically review this Statement to be informed of how Hot Springs Village is protecting your information.

Contact Information

Hot Springs Village welcomes your comments regarding this Statement of Privacy. If you believe that Hot Springs Village has not adhered to this Statement, please contact Hot Springs Village at We will use commercially reasonable efforts to promptly determine and remedy the problem.

Schedule A Visit

Book a 3-day Discovery Package and experience everything Hot Springs Village has to offer!

Visit Hot Springs Village

Take a Tour

You can still visit even if you are short on time! Schedule a day tour and get a peek at life inside the gates.

Schedule A Day Tour